Reporting Redesign Project
client
A major national healthcare payer
services
Product management • UX research • project governance
date
2023
01 challenge
A major national healthcare provider was transitioning from a legacy reporting system to a modern analytics platform and sought to rationalize and optimize its extensive reporting library as part of the migration. Our team was engaged to assess and organize more than 400 existing reports, conduct stakeholder interviews across clinical, operational, and administrative teams, and define a streamlined, high-value portfolio of reports with clearly documented requirements to be rebuilt within the new system.
This initiative was particularly challenging due to years of report sprawl, inconsistent ownership, overlapping functionality, and limited visibility into actual usage. Many reports had been created to meet evolving regulatory, operational, and clinical demands, resulting in duplication, outdated metrics, and conflicting definitions of key performance indicators. The transition required not only technical migration but also strategic decision-making—balancing compliance requirements, stakeholder preferences, and data governance standards to ensure the new reporting ecosystem was scalable, accurate, and aligned with organizational priorities.
02 solution
To bring structure to the rationalization effort, we established a formal governance cadence, including weekly cross-functional working sessions with business, clinical, and technical stakeholders to drive alignment and decision-making. We built and maintained a comprehensive tracking system that cataloged each report’s key attributes—business owner, frequency of use, regulatory dependencies, recommendation (retain, consolidate, retire), and links to associated requirements documentation. This centralized artifact created visibility across more than 400 reports and enabled transparent, data-informed prioritization throughout the migration.
For reports identified as critical to retain, we conducted approximately 80 hours of targeted stakeholder interviews to understand how each report was used, where gaps or inefficiencies existed, and how the redesigned version could better support decision-making in the new platform. In parallel, we led internal solutioning sessions to identify opportunities for consolidation and rationalization of overlapping or duplicative reports, reducing redundancy while preserving business value. We also coordinated closely with both internal and client development teams to translate refined requirements into actionable build specifications, ensuring delivery aligned with governance decisions and strategic objectives.
03 results
The engagement resulted in the development of two net-new, real-time dashboards designed to serve multiple stakeholder groups, significantly improving visibility and decision-making across clinical and operational teams. Through consolidation and rationalization, the original 400+ report library was streamlined to approximately 50 strategically prioritized reports to be rebuilt on the new platform—eliminating redundancy while preserving the full value of all actively used legacy reporting. The new reporting ecosystem delivered improved accuracy, reduced manual effort, and established a scalable governance framework to prevent future report sprawl.